Graphic Design / Print / Stationery
About Me
I have over a decade of experience in stationery design production and team leadership, with a strong emphasis in cross-team collaboration, customer service, and KPI-focused productivity.
I am well versed in working directly with customers, both in my previous online retail position and as a freelance designer, to achieve their design goals and ensure optimal printing results.
I am also experienced with the non-profit sector, and have carried out admin assistant, youth mentor, marketing, and social media management roles for various disability and advocacy services.
Specialties: Graphic design, print media/production, identity, photo editing, light video editing, light web design, and customer service. I am fluent in Adobe PS, AI, INDD, as well as Salesforce, G Suite, and MS Office. I also have experience with Premiere Pro, Rebelle, and Figma.
RESUME
Minted. 2013-2025
Oakland, California / In-Office and Remote
Design Service Specialist Team Lead, 2016-2025
For 9 years I co-led a specialty team of 10-20 team members who were responsible for escalated and VIP orders, customer contacts, and complex and custom proofed products.
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Daily: I monitored team tasks, productivity, scheduling, and quality which included inter-departmental communication with our customer service team, conducting real-time design consultations with customers, and assisting our BPO design teams with order and proofing issues.
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Monthly: I was a point person for coaching inner-team and company products and processes, and was responsible for maintaining department KPIs, customer satisfaction goals, keeping team training and Guru materials up to date, and order SLA among my team.
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Yearly: During holiday peak ramp, I assisted with seasonal employee portfolio reviews and interviewing. I co-authored much of the team’s training materials, and assisted in training facilitation for the seasonal team members.
Quality Control | Design Operations Team Lead, 2013-2016
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I reviewed orders proofed by design associates at a fast pace with extreme attention to design detail for print-readiness. On a typical day, I reviewed between 30-60 unique customer orders for wedding and/or holiday season.
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As team lead, I co-led a team of design associates through multiple peak holiday and wedding seasons by answering questions, providing design suggestions and design program knowledge, and up-training on complex products and aspects of the design associate role.
The Center for Independent Living, Inc. 2012-2014
Berkeley, California / In-Office
Independent Contractor | In-House Designer | Social Media, 2013-2014
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Creation of all CIL print materials. Creation of special county-wide program marketing plan (Aging and Disability Resource Connection) among long-term service consumers and other independent living agencies.
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Managed organization Facebook and Twitter feeds.
Admin Assistant | Graphic Design Intern | Peer Mentor, 2012-2013
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I was administrative assistant to the director of Youth Services, and carried out general office and admin tasks.
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In my role as design intern, I re-branded the YS print material. I created fliers and posters for all events, and monitored social medias. I also spent time as a peer mentor for teens and college-aged youths with physical disabilities.
Freelance Designer. 2010-Present
Since 2010, I have worked on creative and production projects ranging from layout and design, recurring print advertisements, photo editing and color correction, branding, and web illustrations, and have worked with non-profits, small design businesses, and start-ups alike. References provided upon request!
EDUCATION
2011 - Bachelor's of Fine Arts - Graphic Art + Design
Dominican University of California
EXHIBITIONS
2011 - Senior Thesis Exhibit
San Rafael, California
(see light studies page)